FREQUENTLY ASKED QUESTIONS

FAQ

What's the reason behind your furniture prices?

We get it, it's strange seeing rabbit furniture cost this much. The reality is that creating high-quality products does come at a cost.

Here are the top three reasons why our prices are where they are (beyond factors like design, testing, content, salaries, storage...):

  1. We only offer products we’d use with our own bunnies. Our designs have been carefully reviewed and approved by one of Oregon's leading rabbit-savvy exotic pet veterinarians, Dr. Mark Burgess, DVM. After years of research and development to create the safest, accident-proof litter box solution for rabbits, we use premium materials, finishes, and intricate details you won't find with conventional furniture (i.e. materials/finishes non-toxic to rabbits, waterproof interior, chew-proof metal hay feeder, etc). For more info, see our FAQ on 'What do rabbit-safe materials & design mean?'.

  2. Handcrafted in Portland, Oregon. Each furniture piece is locally handcrafted by our trusted custom fabrication partners. Built with heirloom quality, our furniture pieces are designed to last a lifetime with proper care. We personally oversee every step of the process to ensure we meet our high safety and quality standards.

  3. Convenience and peace of mind come standard with every delivery. Each piece arrives fully built because the seams are carefully sealed during the assembly process, creating a waterproof interior that prevents leaks and absorption of any accidents or odors—ensuring a clean, hygienic, and long-lasting environment. Shipping large, heavy furniture naturally incurs higher costs, so we include white-glove delivery to ensure your furniture arrives in perfect condition—without the hassle of assembly!

We believe our furniture is a unique investment that makes life with bunnies easier and more enjoyable. However, if you're not ready to upgrade just yet, we've created free resources to help you hide your rabbit's litter box on any budget.

When you're ready, we'll be here for you!

What do rabbit-safe materials & design mean?

We refuse to offer products that we wouldn't feel comfortable using with our own bunnies.

Did you know rabbits are especially sensitive creatures? Materials okay for cats and dogs aren’t necessarily safe for rabbits (i.e. certain wood species, like cedar or pine, emit phenols which can cause your rabbit to develop serious health problems with long-term exposure).

Our designs have been carefully reviewed and approved by one of Oregon's leading rabbit-savvy exotic pet veterinarians, Dr. Mark Burgess, DVM.

We made sure to invest in researching materials/finishes safe for rabbits and appropriate for making long lasting accident-proof furniture. After years of extensive research and development, we use premium materials/finishes that are also eco-friendly, unlike common ones that can potentially cause your bunny harm:

  • The base material we use is the highest quality Baltic birch plywood made with formaldehyde-free soy-based technology (that is LEED & CARB compliant).
  • The exterior is finished using a FSC certified hard wax oil composed of a natural, yet durable, blend of vegetable oils that's low in VOC's, food-safe, suitable for human baby toys, and ultimately safe for our rabbit babies.
  • The interior is laminated with a Greengaurd Certified and LEED compliant material that is waterproof, wipeable, and hygienic for the health of your bunnies. It also provides adequate traction underfoot, important for furry feet.
  • The metal hay feeder and front metal screen are coated with a non-toxic powder coating.

Where is BINK's furniture made?

Lovingly handcrafted in rainy Portland, Oregon, USA.

Is your furniture chew-proof?

Please be advised that our current designs are not recommended for rabbits with severe chewing tendencies. Our furniture also comes with a mini repair kit to fix minor nibbles or surface stains.

In our own experience living with a chewer, we’ve thougthfully designed our furniture with our Betty in mind (black bunny featured in our photos and videos). We incorporated chew-proof metal features as much as possible (at the hay feeder and front screen).

It’s made of a premium non-toxic hardwood ply (which she’s never gnawed on likely because it’s too dense/hard for her preference). We also provide lots of chew toys she prefers more like fresh apple branches.

It's designed so that bunnies can't reach the 2” legs, but they’re also removable so you can install taller metal legs for a custom chew-proof look.

Betty’s never tried chewing any of the prototypes we’ve built over the past 6+ years, but with all that said, everyone knows their own buns best and we don’t recommend our furniture for avid chewers.

How do you handle shipping?

Free shipping is included for orders within the continental U.S. (some exclusions apply). Please email hello@binkrabbitgoods.com for all other destinations.

For furniture orders, we arrange white glove delivery services (lead times are 12-14 weeks + 2-4 weeks for delivery transit). For non-furniture merch orders, we ship USPS First Class and UPS Standard shipping.

Please see our shipping policy for more details.

Do you ship internationally overseas?

Sure! But it'll cost extra. Just email us at hello@binkrabbitgoods.com and we'll work with you to make it happen.

What's your return policy?

All sales are final, we do not accept returns. Refunds are issued for damaged or missing items. Please see our refund policy for more info.

Do you offer flexible payment options?

Yes! We partner with Affirm to offer options for those who qualify. Choose Affirm as a payment method during checkout.

Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

Do you love what we do and want to help us grow?

Spread the word, buy our merch, share our free guide with a bunny lover, or simply follow us @bink.rabbitgoods. This is just the beginning for BINK! Any of these ways to support us would mean the world. <3

How do I get in touch?

Don't see your question answered here? Email us at hello@binkrabbitgoods.com or DM us @bink.rabbitgoods. We'd love to hear from you!